page_banner

FAQs

Are you a manufacturer or trading company ?

We are a manufacturer of laminated glass, tempered glass and insulated glass and mirror .

What materials do you use ? ?

All float glass from Xinyi Glass, CSG, Jinjing ETC. The PVB we use are Decent PVB, SGP, Saflex, etc.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What the your glass package ? 

Paper, PE, Cork mat, protect film interleave ,Plastic corner covers four corners of glass ,with strong plywood crates, many options .
Custiomzed box with logo are available.
Carton package are available.
Mirror with safety film are available.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What Is the warranty of quality ?

We can provide warranty of quality within 10 years for insulated, tempered and laminated glass, 5 years warranty of appearance for laminated glass since the shipment date of the product.

How about your after-sales service ?

We provide 7 * 24 hours after-sales service
Any quality problems we need customers to provide photos to us , In order to identify production errors or transport problems to us  , Any broken or wrong production , We will immediately refund or free add the next order.
We guarantee to answer any questions within 7 hours .Refund and replacement for production faulty ,Any glass from my company logo lifetime warranty .