LYDGLASS

FAQ
FAQ

Are You A Manufacturer Or Trading Company ?
♦ We are a manufacturer of laminated glass, tempered glass and insulated glass and mirror .
 
Can You Do The Production As Customized ?
♦ Yes, we could produce the glass depends on your requirements.
 
What Standards Do Your Glass Products Meet ?
♦ Our glass products meet Australia Standard AS/NZS 2208, America Standard ANSI Z97.1,16CFR 1201  and Europe Standard EN12150, Canada Standard CAN CGSB 12.1-M90 .
 

What Materials Do You Use ?
♦ All float glass from Xinyi Glass, CSG, Jinjing ETC. The PVB we use are Decent PVB, SGP, Saflex, etc.
 
Can I Get Samples ?
♦ Samples could be sent to you in 3 days. if you want us to provide big size sample according to your requirements, you should pay the cost of production.
 
What Is The Max Size Of Tempered Glass You Could Do ?
♦ The max size of tempered glass is 2440x13000mm.
 
What Type Of Glass Edge You Could Do ?
♦ Seamed edge,  flat polished edge, Round polished edge, Bevel polished edge.
 
Could You Do Countersunk Holes?
♦ Yes.
 
Could You Do Chamfer ?
♦ Yes,The diameter of the round safety corner is 2MM-30MM .
 
What The Your Glass Package ? 
♦ Paper, PE, Cork mat, protect film interleave ,Plastic corner covers four corners of glass ,with strong plywood crates, many options .
♦ Custiomzed box with logo are available. 
♦ Carton package are available. 
♦ Mirror with safety film are available
 
What Is The Min Order Quantity ?
♦ The min order quantity is 50 SQ.M.
 
What Is Your Payment Term ? 
♦ Our payment term is T/T 30% in advance and balance 70% payment to the seller’s bank after the buyer get the copy of the B/L .If your glass quantity is less, TT 100% .
 
What Is The Lead Time ?
♦ 10-15 days 20ft container . 
 
What Is The Warranty Of Quality?
♦ We can provide warranty of quality within 10 years for insulated, tempered and laminated glass, 5 years warranty of appearance for laminated glass since the shipment date of the product.
 
 
Could You Deliver Goods To Our Address ?
♦ Usually we could deliver goods to your address for full container loading. Regarding less than full container loading, you should pick up goods from destination port by yourself.
 
Where Have You Ever Exported To ?
♦ North America, Central and South America; Australia, Asia, Africa, Europe.
 
 
How About Your After-Sales Service ?
 
♦ We provide 7 * 24 hours after-sales service
♦ Any quality problems we need customers to provide photos to us , In order to identify production errors or transport problems to us  , Any broken or wrong production , We will immediately refund or free add the next order.
♦ We guarantee to answer any questions within 7 hours .
♦ Refund and replacement for production faulty ,Any glass from my company logo lifetime warranty .

Message
If you have any suggestions or question for us.Please contact us.
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